Last updated: 3 October 2026
These terms explain how we quote, template, fabricate and install bespoke stone surfaces, and how you may use our website. Please read them alongside your written quotation and order confirmation.
LM Stone Creative is the trading name of LM STONE CREATIVE LTD, registered in England and Wales under company number 13744032. Our registered office is 1 Holly House, Mill Street, Uppermill, Oldham, Lancashire, England, OL3 6LZ.
Our showroom is at 179 Market Street, Hyde, SK14 1HF, by appointment. Contact us at info@lmstonecreative.com or 0161 312 6864. In these terms, “we”, “us” and “our” mean LM STONE CREATIVE LTD, and “you” means the customer.
Initial quotations are based on the measurements, plans, material choices and other information available at the time. Your quotation sets out the proposed scope, price, VAT and any exclusions. An enquiry or showroom appointment does not itself place an order.
Your order becomes binding when we accept it in writing. We will provide these terms and confirm the specification, payment schedule and booking arrangements before taking the booking payment. Any quotation validity period will be stated in the quotation.
The number of slabs required is confirmed at templating. If the template, slab requirement or an agreed change affects the price, we will explain the difference and obtain your agreement in writing before ordering additional materials or carrying out the changed work. We do not have an unrestricted right to increase an agreed price.
These payments are credited towards your order. Payment instructions and accepted methods are supplied with your quotation or invoice; payment is not dependent on buying through our website. Any agreed price adjustment will be shown on a revised invoice, taking account of payments already received.
The booking payment is an advance payment. It is not automatically forfeited if you cancel: the cancellation and refund provisions below apply. Consumer prices and additional charges will be stated inclusive of VAT, with the VAT breakdown shown where applicable.
You must ensure the site is ready for the agreed template appointment. Cabinets and supporting units must be installed in their final position, securely fixed and level. Relevant layout details, finished levels and cut-out requirements must be available and agreed. Provide safe access and clear the working area.
Sinks, taps, hobs and other appliances are supplied by you or your other suppliers, unless our written quotation expressly includes their supply. Items needed to establish cut-outs and clearances must be available at templating, together with the manufacturer’s specifications and fitting requirements. Tell us in advance if an item cannot be present so we can agree whether templating can proceed accurately.
You, or an authorised representative, should be available to confirm the layout, edges, joins, overhangs and cut-outs. Our responsibility for accurate measurement and workmanship remains unchanged by your approval.
If you move a confirmed template appointment, or we cannot complete it because the site is not ready, access is unavailable or required items or information have not been supplied, the template rebooking or aborted-visit charge is £150 + VAT (£180 including VAT at a 20% rate), subject to the safeguards below.
Please tell us as soon as possible if an appointment needs to change. The charge covers reasonable costs and losses caused by the change or aborted visit. We will explain the basis of the charge and reduce or waive it where our actual loss is lower, where we can reasonably avoid the loss, or where charging it would conflict with your statutory rights. We will not recover the same loss twice.
No charge applies where the change or aborted visit is caused by us. A valid statutory cancellation is handled under section 8, including any lawful charge for services you expressly requested during a cancellation period.
Stone samples and website images illustrate the material. Colour, veining and pattern can vary between slabs, and natural materials may contain natural features. We will discuss relevant characteristics and agree slab/layout details where appropriate. Agreed descriptions, samples and quality obligations continue to apply; this clause does not excuse defects or poor workmanship.
Tell us about any changes before fabrication. Changes to cabinets, appliances, dimensions or cut-outs after templating can require a new template, additional material or revised lead times. We will agree any additional cost and timing with you before proceeding. Vein continuity and join positions depend on the material and layout and must be agreed as part of the specification.
We will confirm the installation arrangements after templating, taking account of the specification, material availability and site readiness. We will tell you promptly about delays and agree appropriate next steps. Your legal rights relating to delivery and performance are unaffected.
Provide safe access and suitable support for the surfaces. Tell us about access restrictions and known site hazards in advance. We remain responsible for carrying out our work with reasonable care and skill.
Supply of sinks, taps and appliances is excluded unless expressly quoted. Plumbing, electrical or gas connections, and removal or disposal of existing surfaces or appliances, are included only where expressly agreed in writing. Any quoted mounting of customer-supplied items will be carried out as agreed; relevant connections must be completed by appropriately qualified tradespeople.
After installation, follow the care guidance for your chosen material. Please report any problem promptly so we can investigate. Reporting later does not by itself remove your statutory rights.
Contact us in writing at info@lmstonecreative.com as soon as you wish to cancel or change your order.
Bespoke goods: where goods are genuinely made to your specifications or clearly personalised, the statutory change-of-mind cancellation right for distance or off-premises purchases generally does not apply to those goods. We will identify any applicable exception before you order. This does not remove your rights if goods are faulty, not as described or otherwise fail to meet legal requirements.
Where a statutory cancellation right applies: we will give you the applicable cancellation information and form before the contract is made. For a service contract with a cooling-off right, you normally have 14 days from entering the contract to cancel. For eligible non-bespoke goods, the period normally runs from receipt. You may use a clear cancellation statement rather than the form.
Where a service has a cancellation period, we will begin it during that period only with your express request. If you then cancel, any payment for work performed will be limited to what the law permits. Loss of a service cancellation right on full performance requires the necessary prior request and acknowledgement. Booking or paying alone does not provide these consents.
Other cancellations: any amount we retain or charge will reflect reasonable losses actually caused by your cancellation, allowing for costs saved, alternative use of materials and reasonable steps to reduce our loss. We will provide a breakdown and refund advance payments exceeding the amount lawfully due. The full 80% booking payment is not automatically non-refundable.
If we cancel without a lawful reason attributable to you, we will refund payments for goods or services not provided, without affecting any other remedy you may have.
We will supply goods that meet applicable legal requirements and perform our services with reasonable care and skill. For consumers, these terms do not restrict your rights under the Consumer Rights Act 2015 or other applicable consumer law, including relevant rights to repair, replacement, repeat performance, price reduction or refund.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited. We remain responsible for foreseeable loss or damage caused by our breach or negligence.
Please contact us if something is wrong. We will investigate and explain the proposed remedy. An installation sign-off does not waive your statutory rights or rights concerning defects discovered later.
Use our website lawfully. Do not attempt to interfere with its security or misuse its content. Our website materials and third-party brand materials are protected by their owners’ intellectual property rights. You may view the site and save information for your project; other commercial reproduction requires the relevant owner’s permission.
Sending us plans, photographs or messages does not transfer ownership of them to us. We use them to handle your enquiry and project. We will seek separate permission before publishing identifiable customer project photographs for marketing. Our Privacy Policy explains how we use personal information.
Send complaints to info@lmstonecreative.com or contact us on 0161 312 6864, with your order details and the issue. We will investigate and try to resolve it fairly. If a consumer complaint cannot be resolved, we will provide information about an appropriate alternative dispute resolution body and say whether we are obliged or willing to use it, as required by applicable law.
You are not required by these terms to use overseas arbitration or give up your right to bring a claim in court.
These terms are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, without removing any mandatory consumer protection or right to bring proceedings in another court available to you under applicable law, including where you live in Scotland or Northern Ireland.
We may update these terms for future orders. The version agreed when your order was accepted applies to that order unless we agree a lawful change with you. Separate trade arrangements must be agreed in writing and do not remove rights that cannot lawfully be excluded.
